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SHADOWFAX ESCALATION CONTROL TOWER
+ Raise Ticket
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My Escalation Tickets
Track the live status of your raised escalation tickets here
My Tickets
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All Types
Shipment
Rider PO
TL Salary
ICICI Pending
Auto/Rider UPI
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Status Overview
POD Cases
Issue Type Breakdown
ALL POD
POD_AP
POD_BH/JH
POD_BLR
POD_BOM/PNQ
POD_CCU/ROWB
POD_CG/OD
POD_CHN
POD_GJ
POD_HYD
POD_JK/HP/HR/PB/UK
POD_MP/RJ
POD_NCR/UP_West
POD_NE
POD_ROMH
POD_ROTN
POD_ROK/KL
POD_TS
POD_UP
POD Summary
Ticket ID
Type
Hub
POD
Shipments/Ref
Amount
Status
Action
Raise New Ticket
✕
Issue Type *
— Select Type —
Shipment
Rider PO Adjustment
TL Salary Debit
ICICI Pending to Consider (2508)
Auto UPI & Rider UPI
Hub Name *
POD *
— Select POD —
POD_AP
POD_BH/JH
POD_BLR
POD_BOM/PNQ
POD_CCU/ROWB
POD_CG/OD
POD_CHN
POD_GJ
POD_HYD
POD_JK/HP/HR/PB/UK
POD_MP/RJ
POD_NCR/UP_West
POD_NE
POD_ROMH
POD_ROTN
POD_ROK/KL
POD_TS
POD_UP
Amount (₹) *
Upload Excel (Multiple Shipments)
Parse
Columns: Shipment ID | Date | Amount | Issue Head
Download Template
— OR enter manually —
Shipment 1
Shipment ID *
Delivered Date
Amount (₹) *
Issue Head *
— Select —
Fake Shipment - Forcefully return - Cash
Fake Shipment - Forcefully return - UPI
Wrongly Marked as delivered case
CX Forcefully return Shipment - Damaged or Quantity Issue - Cash
CX Forcefully Return Shipment - Damaged or Quantity Issue - UPI
CX Paid through UPI - Considered As a Cash
+ Add Shipment
Total: ₹
0
Rider ID *
Rider Name *
PO Number
TL Name *
TL ID *
Salary Month *
Issue Head *
— Select —
Hold
Debit
Partial Debit
Salary To be release - COD pendency cleared
Transaction ID *
Transaction Date *
Account Number (2508)
Transaction Receipt (PDF/Image)
UPI Type *
— Select —
Auto UPI
Rider UPI
Rider ID
Transaction ID *
Transaction Date *
Transaction Receipt (PDF/Image)
Remarks
Submit Escalation
Cancel
Ticket Details
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